Privacy Policy

1. Introduction

Hilon Wood ("we," "our," or "us") operates the website hilonwood.com. We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

By using our website or contacting us with an inquiry, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

2.1 Information You Provide Voluntarily

When you contact us through our website forms, email, or phone, you may provide:

• Your name
• Email address
• Phone number
• Company name and details
• Project requirements, product specifications, or other information you choose to share

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website or search query
• Device type and operating system
• General geographic location (country/city level)

This information is collected through standard web analytics tools and cookies and is used solely to understand website traffic and improve our content.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries, quote requests, and project discussions
• Communicating about your orders, samples, and production updates
• Providing customer support and after-sales service
• Improving our website content and user experience
• Analyzing website traffic patterns and performance
• Complying with legal obligations

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device by your web browser.

We use the following types of cookies:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Functional cookies: Remember your preferences and improve your experience

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service providers: We work with trusted third-party companies that help us operate our website and business (analytics, hosting, email services). These providers only access data necessary to perform their functions and are contractually obligated to protect your information.
• Legal requirements: We may disclose information if required by law, court order, or government regulation.
• Business transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of the transaction.
• With your consent: We will share your information for any other purpose only with your explicit permission.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure data storage practices.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law:

• Contact inquiries: Retained for the duration of our business relationship plus a reasonable period thereafter
• Analytics data: Retained for up to 26 months
• Order and transaction records: Retained as required by accounting and tax regulations

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request that we delete your personal data
• Restriction: Ask us to limit how we process your data
• Objection: Object to our processing of your personal data
• Portability: Request your data in a structured, commonly used format

To exercise any of these rights, please contact us at the email address listed in Section 10. We will respond to your request within the timeframe required by applicable law.

9. International Data Transfers

As a company based in China that serves customers worldwide, your information may be transferred to, stored in, and processed in countries outside your country of residence. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.